Commercial Dispatcher
Dallas, TX
Full Time
Mid Level
Commercial HVAC Dispatcher
Job Summary Details:
The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.
Basic Qualifications:
- Must be 18 years of age or older
- Preferred High School Diploma or GED
- Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service.
- Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
- Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
- Ensure timely and efficient movement of resources according to work orders and/or resource schedules
- Oversee all communications within specifically assigned area(s)
- Receive or prepare work orders and work schedules
- Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information
- Recognize and mitigate a variety of issues encountered within the department and other work environments
- Confer with clients and/or supervising personnel to address questions, problems, and requests for resources
- Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency.
- Compile statistics and reports on work progress.
- Monitor daily services and provide updates and reports
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- An incredible culture built on our core values
- Competitive pay and solid benefits
- On-site fitness center, basketball and pickleball courts and personal training
- Awesome clients and great projects
- Medical, dental and vision coverage
- Multiple health plan options
- 401(k) with a company match
- Paid time off
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